Privacy & Cookie Policy

LCR Hallcrest is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing of your data please contact us on sales@lcrhallcrest.com.

Your Consent

By using this website, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of that information as described in this Policy and any applicable Country or Web Site Privacy Statements.

Information You Voluntarily Provide

LCR Hallcrest collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Information Automatically Gathered

LCR Hallcrest collects information sent to us automatically by your web browser. This information typically includes the IP address of your Internet service provider, the name of your operating system (such as Macintosh® or Windows®) and the name and version of your browser (such as Internet Explorer® or Safari®). The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.

We use this information to help us improve our sites and make them more compatible with the technology used by our Internet visitors.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

You may request details of personal information which we hold about you under the Data Protection Act 1998 for which we make a small charge. If you would like a copy of the information held on you please write to us at Riverside Buildings, Dock Road, Connah's Quay, Flintshire CH5 4DS

Security of Your Personal Information

Your personal information will be stored in our company databases or databases maintained by our service providers.

LCR Hallcrest maintains reasonable safeguards to protect the security, confidentiality, and integrity of your personal information. For example;

• We use secure technology to transfer personal information over the Internet.
• We limit access to personal information to those who have a business need.
• Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, please keep in mind that no Internet transmission is ever completely secure or error-free.
• LCR Hallcrest will not be responsible for breaches of security beyond our reasonable control.

Links to third party sites

Our web site may contain links to other web sites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Retention of Personal Information

How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What are cookies and how do they work?

Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

What do you use cookies for?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.

Cookies that are needed to provide the service you have asked for

Some cookies are essential so you can move around the website and use its features. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.

Here are some examples of essential cookies

• Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
• When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.
• Some are session cookies which make it possible to navigate through the website smoothly. However these are automatically deleted after you
• close your web browser. Improving your browsing experience
• These cookies allow the website to remember choices you make, such as your language or region and they provide improved features.

Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites.

• Remembering your preferences and settings, including marketing preferences, such as opting in or out of marketing emails.
• Remembering if you've filled in a survey, so you're not asked to do it again.
• Remembering if you've been to the site before. If you are a first-time user, you might see different content to a regular user.
• Restricting the number of times you're shown a particular advertisment. This is sometimes called 'frequency capping'.
• Showing you information that's relevant to products of ours that you have.
• Giving you access to content provided by social-media sites like Facebook or Twitter.
• Showing 'related article' links that are relevant to the page you're looking at.
• Remembering a location you've entered such as weather forecasts.

Cookie Settings on Your Computer

• At any time when visiting our site, clicking on the 'Privacy & Cookie Policy' link at the bottom of each page allows you to access information on cookies and how our website uses them.
• If you select 'Agree and Proceed' you accept the use of cookies on the site and can proceed with your visit.
• Note that you cannot opt out of the Required Cookies as they are essential for site function.
• After reviewing our cookie policy you still have concerns please contact us sales@lcrhallcrest.com.
• Although you are not required to accept cookies when you visit the site, you may be unable to use all of the functionality of the site if you reject certain cookies.

In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.